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Case Study

RAG-Powered FAQ Support Bot

Full-stack intelligent document Q&A system using RAG (Retrieval-Augmented Generation) that enables users to query PDF and text documents with AI-powered responses, featuring automatic document indexing, vector search, and source citation.

The Challenge

Organizations struggle to efficiently search and extract information from large document collections. Manual document review is time-consuming, and traditional keyword search often misses semantically related content. Users need an intelligent system that understands context, provides accurate answers with source citations, and can handle multiple document formats seamlessly.

The Solution

Built a RAG-powered system that combines vector embeddings with LLM generation. Documents are automatically chunked, embedded and stored in Qdrant vector database. When users ask questions, the system performs semantic similarity search to retrieve the most relevant document chunks, then uses Google Gemini to generate contextually accurate answers. The solution includes a complete document management system with upload/delete capabilities, automatic re-indexing, and clickable source references that jump to original documents.

Implementation Details

A production-ready FAQ support bot built with FastAPI and LangChain that implements RAG architecture for intelligent document question-answering. The system automatically processes and indexes PDF and text documents into a Qdrant vector database using Google Gemini embeddings. Users can upload documents, browse them in a sidebar, and ask questions through a modern chat interface. The bot retrieves relevant document chunks using semantic similarity search, augments them with context, and generates accurate answers using Google Gemini 2.5 Flash LLM.

Technologies Used

FastAPI
LangChain
Qdrant

Skills Applied

RAG Architecture
Vector Database Integration
Semantic Search
Embedding Generation

Results Achieved

Successfully created a production-ready RAG system that processes documents automatically, provides accurate AI-powered answers with source citations, and offers seamless document management. The system handles multiple document formats, maintains conversation context, and provides instant access to source materials through clickable references. Deployed on Railway with zero-configuration startup indexing.

Project Walkthrough

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Challenges Faced

  • Integrating multiple LangChain components (embeddings, vector store, LLM) with proper initialization order
  • Handling document chunking with appropriate overlap to maintain context across boundaries
  • Managing Qdrant collection creation and payload indexing for efficient document deletion
  • Handling PDF and text file processing with different loaders and display methods
  • Implementing automatic document re-indexing on startup and after uploads
  • Preventing duplicate references from the same document while maintaining page-level granularity

Solutions Implemented

  • Created a RAGService singleton class that initializes embeddings, LLM, and vector store in proper sequence with environment variable management
  • Used RecursiveCharacterTextSplitter with 1000-character chunks and 200-character overlap, with intelligent separators for natural breaks
  • Implemented collection existence checking with automatic creation using embedding dimension detection, plus payload index creation for filename-based filtering
  • Created separate API endpoints for PDF (FileResponse) and text (JSON) retrieval, with blob URL generation for PDF embedding
  • Implemented FastAPI lifespan events to trigger document indexing on startup, plus automatic re-indexing after file uploads
  • Used filename-based deduplication in reference generation while preserving page numbers for user context

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